Refund Policy

Thank you for choosing our AI video generation platform. We strive to provide the best service possible, but we understand that there may be instances where you might want to request a refund. This policy outlines the conditions under which refunds are provided.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• If you experience technical issues that prevent you from using our service, and these issues cannot be resolved by our support team.
• If you were charged incorrectly due to a system error or mistake on our part.
• If you are unsatisfied with the service, provided you contact us within 14 days of purchase, and no substantial usage of the service has occurred.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• If the service has been fully utilized, such as successfully generating a video using our platform.
• If the refund request is made after 14 days from the date of purchase.
• If the service was purchased during a promotional period with a significant discount.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected]. Include your order number, the email address used for the purchase, and a detailed description of the issue. We will review your request and respond within 5-7 business days.

4. Processing of Refunds

If your refund request is approved, the refund will be processed to your original payment method within 10-15 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and if the changes are significant, we will notify you via email.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at: [email protected].